Refund and Returns Policy

Return and Refund Policy

Office Address:
Purifier Wala
RZ4, Opposite Dada Dev Hospital, Dabri-Palam Road, Dabri, New Delhi-110045

Contact Information:
Phone: +91 9599769915
Email: purifierwala@gmail.com

1. Eligibility for Returns

Returns are accepted within 7 days of delivery.
Products must be unused, in their original packaging, and include all accessories and documentation.
Return requests are applicable only for products purchased directly from Purifierwala.

2. Conditions for Non-Returnable Items

Customized or special-order items.
Products damaged due to misuse, neglect, or improper installation.
Consumables such as filters, cartridges, or spare parts once unsealed.

3. Return Process

To initiate a return, contact us at +91 9599769915 or email us at purifierwala@gmail.com with your order details.
Our team will guide you on the return process, including pickup or shipping instructions.
For returns requiring courier services, customers are responsible for shipping costs unless the product is defective or incorrect.

4. Refund Policy

Refunds are processed after the returned item is received and inspected.
Approved refunds will be initiated within 7 business days to the original payment method.
Shipping charges, if any, are non-refundable unless the return is due to a defective or incorrect product.

5. Damaged or Defective Products

If the product is damaged or defective on arrival, report the issue within 48 hours of delivery.
We will arrange for a replacement or a refund after verifying the issue.

6. Exchange Policy

Exchanges are allowed for defective or damaged items within the 7-day return window.
Contact us to arrange an exchange for the same model or an equivalent product.

7. Cancellation Policy

Orders can be canceled before shipping without any charges. Once shipped, standard return policies apply.

8. Contact Us If you have any questions or need assistance with your return or refund, please reach out to us at:
Phone: +91 9599769915
Email: purifierwala@gmail.com

Shipping returns

To return your product, you should mail your product to: Purifier Wala
RZ4, Opposite Dada Dev Hospital, Dabri-Palam Road, Dabri, New Delhi-110045.

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.

Depending on where you live, the time it may take for your exchanged product to reach you may vary.

If you are returning more expensive items, you may consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.

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